Privacy Policy

Last Updated: October 7, 2025

Introduction

Pulsewatch.io (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring platform at https://pulsewatch.io.

Information We Collect

Account Information

When you register for Pulsewatch.io, we collect:

Name and email address
Company name and role
Account credentials (username and encrypted password)
Billing and payment information
Team member details (for team accounts)

Monitoring Configuration Data

To provide our services, we collect:

URLs and endpoints you wish to monitor
IP addresses and domain names
TCP ports and DNS records
SSL certificate information
Custom headers and authentication credentials (encrypted)
Monitoring intervals and check configurations
Alert rules and notification preferences

Service Usage Data

We automatically collect:

Monitor response times and uptime statistics
Incident logs and downtime events
API usage and request logs
Dashboard access and feature usage
Browser type, device information, and IP address
Login timestamps and session data

Third-Party Integration Data

When you connect external services, we may access:

Slack workspace and channel information
Discord server and webhook details
Telegram bot tokens and chat IDs
Email server configurations
Webhook endpoints and authentication tokens

Public Status Page Data

If you create public status pages:

Service names and descriptions
Historical uptime statistics
Incident reports and updates
Custom branding and domain settings

How We Use Your Information

We use collected information to:

Perform uptime monitoring and health checks
Send alerts and notifications about incidents
Generate uptime reports and analytics
Process payments and manage subscriptions
Provide customer support and troubleshooting
Improve our platform and develop new features
Prevent fraud and ensure service security
Comply with legal obligations
Communicate service updates and maintenance notifications

Monitoring Data and Privacy

Monitored Endpoints

We periodically check the URLs and endpoints you configure. This includes:

Sending HTTP/HTTPS requests to your specified URLs
Connecting to TCP ports
Performing DNS queries
Validating SSL certificates
Recording response codes and times

We do NOT:

Store the full content of monitored web pages
Log sensitive data transmitted through your endpoints
Monitor beyond the scope of your configuration
Share your monitoring data with third parties (except as required)

Data Retention

Monitoring data is retained according to your subscription plan:

Startup Plan — 30 days of historical data
Professional Plan — 1 year of historical data
Enterprise Plan — Unlimited or as agreed in your contract

After the retention period, historical data is automatically deleted unless legally required to retain it.

Data Security

We implement robust security measures to protect your information:

TLS/SSL encryption for data in transit
AES-256 encryption for sensitive data at rest
Secure credential storage using industry-standard hashing
Regular security audits and penetration testing
Access controls and authentication requirements
Automated backup systems with encryption
24/7 security monitoring and incident response

Despite our security measures, no system is completely secure. We cannot guarantee absolute security of your data.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data in the following circumstances:

Service Providers

We work with trusted third-party providers for:

Payment processing (Stripe, PayPal)
Cloud hosting and infrastructure (AWS, Google Cloud)
Email delivery services
Analytics and performance monitoring
Customer support tools

These providers have access only to data necessary to perform their functions and are bound by confidentiality agreements.

Notification Channels

When you configure alerts, we share monitoring data with your chosen platforms:

Slack, Discord, Telegram (incident notifications)
Email services (alert messages)
Webhook endpoints (status data)
SMS providers (urgent alerts)

You control what data is sent through notification configurations.

Public Status Pages

If you enable public status pages, the following information becomes publicly accessible:

Service names and current status
Historical uptime percentages
Incident reports and resolution updates
Response time charts (if enabled)

You control what appears on public status pages through your dashboard settings.

Legal Requirements

We may disclose information when:

Required by law, court order, or legal process
Necessary to protect our rights, property, or safety
Responding to law enforcement requests
Preventing fraud or security threats

Business Transfers

If Pulsewatch.io is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to different privacy terms.

Your Rights and Choices

Access and Control

You have the right to:

Access your account information and monitoring data
Update or correct inaccurate information
Export your monitoring configurations and historical data
Delete your account and associated data
Opt out of marketing communications
Control public status page visibility

Manage Alerts and Integrations

You can:

Configure which alerts you receive
Choose notification channels and frequency
Disconnect third-party integrations at any time
Set maintenance windows to pause notifications

Data Deletion
To delete your account:

Log into your dashboard
Navigate to Settings > Account > Delete Account
Confirm deletion

Upon deletion, we will:

Immediately stop all monitoring checks
Remove your monitors and configurations within 30 days
Delete personal information (subject to legal retention requirements)
Anonymize aggregate data used for service improvement

To exercise any of these rights, contact us at privacy@pulsewatch.io.

Cookies and Tracking

Essential Cookies

We use cookies necessary for:

Maintaining your login session
Remembering your preferences
Ensuring platform security

Analytics Cookies

We use analytics tools to understand:

How users interact with our platform
Which features are most valuable
Where we can improve user experience

You can disable non-essential cookies through your browser settings, though some features may not function properly.

API Access and Security

If you use our API:

API keys are encrypted and securely stored
You’re responsible for keeping API keys confidential
API activity is logged for security purposes
Rate limits apply per your subscription plan

Never share API keys publicly or embed them in client-side code.

Children’s Privacy

Pulsewatch.io is not intended for individuals under 18. We do not knowingly collect personal information from children. If we discover we’ve collected data from a child, we will delete it immediately.

International Data Transfers

Pulsewatch.io operates globally. Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place, including:

Standard contractual clauses
Data processing agreements
Compliance with GDPR and other regulations

Third-Party Services

Our platform integrates with third-party services (Slack, Discord, etc.). We are not responsible for the privacy practices of these services. Review their privacy policies before connecting them to Pulsewatch.io.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes:

We’ll update the “Last Updated” date
We’ll notify you via email
We’ll post a notice on our dashboard

Continued use of Pulsewatch.io after changes constitutes acceptance of the updated policy.

Contact Us

For privacy questions, data requests, or concerns:

Pulsewatch.io
Email: privacy@pulsewatch.io
Support: support@pulsewatch.io
Website: https://pulsewatch.io

For data protection inquiries, include “Privacy Request” in your subject line.